Collecting

[Marlen]

Long time ago (5 years ago) Someone took my social and ID to get a phone line and didn't pay it. 
A few weeks ago I went to the bank to apply for a loan, and they denied it because Fido's account is in collection. I want to find a solution to pay and for Equifax to improve my score. 

[FidoAnthony]

Hey @Marlen 

I'm sorry to hear about that. In this case, you would have to talk to our Credit Operations Team.

You can contact them by:

1. Call 1-888-288-2106 (or *732 from a Fido phone); use option 0 to quick connect to a representative.

Hours of operation (your local time) :

• Monday to Friday: 8:30 a.m. – 9:00 p.m.

• Saturday: 9:00 a.m. – 5:00 p.m.

• Sunday: 10:00 a.m. – 3:00 p.m.

2. Live Chat: https://www.fido.ca/contact

Hours of operation (ET) :

• Monday to Friday: 7:00 a.m. – midnight

• Saturday: 7:30 a.m. – 9:00 p.m.