cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot make or receive calls, but can text & used data

MDGrunnill
I'm a Participant Level 2
I'm a Participant Level 2

Yesterday I received a sim from one of your stores. It took a while for the SIM to work on my Samsung Galaxy S8, but when I left the store I was able to recieve/send texts and use LTE/+ data. It was only when I got home that I realised I cannot make or receive calls. My Samsung Galaxy S8 although bought in the UK is unlocked and is still working with my Canadian virgin mobile prepaid SIM. 

 

P.S I have tried the following solution:

https://forums.fido.ca/t5/General-Support/Can-t-make-or-receive-phone-calls/m-p/147052

MDGrunnill_0-1633619682501.png

 

2 REPLIES 2

Good morning @MDGrunnill , that's a frustrating issue to have. What I have done in the past, with changing between different carrier Sim cards is remove the sim, restart the device without the simple then put the simple back in and restart it again. That works for me when I'm traveling. I'm by no means an expert on this but I do travel a fair bit, well I did before covid and will again. 😉



MDGrunnill
I'm a Participant Level 2
I'm a Participant Level 2

Forgot to mention I am trying to call from Toronto.