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Brightstar protection

Mohsinalvi7
I'm a Participant Level 1
I'm a Participant Level 1

I have purchased iphone 12 pro from fido with the fido protection plan on 29th of november 2020 and on the same day i have lost my phone in markville mall so i filed a service request online and by mistake i put october instead of november because i was soo tensed at that time, but brightstar telling me that we cannot approve your case because you put the wrong date. Please its a humble request to approve my case and help me in that

1 REPLY 1

FidoAllan
Moderator
Moderator

Hey @Mohsinalvi7!

Have you been able to reach out to them directly and explain the issue?