Blackberry torch 9810 only connects to 2G network

[Justin001]

As mentionned in the title, the phone only connects with 2G. After looking at pages of specs for the torch 9810, it has UMTS/HSPA 1900/850 MHz capabilities. According to this page: "http://www.fido.ca/consumer/content/configure-unlocked-device-guide" fido supports those frequencies. Am I missing something? This phone previously had a line with videotron and 3G was working fine. 

**Edited to add tags and labels**

[Cawtau · Accepted solution]

Hello Justin001,

  Welcome to the community!

  Which version of the Torch 9810 do you have? According to Phone Scoop, there are at least 2 versions of the device with WCDMA:

A: 850MHz (B5), 1900MHz (B2), 2100MHz (B1) and B: 900MHz (B8), 1700/2100MHz (B4)

  If your phone previously worked on Videotron, they use 1700/2100MHz (see here). That is, the B version of the device.  If those specifications are correct, unfortunately, that version does not have the compatible bands/frequencies for Fido/Rogers '3G' networks.

Hope this helps

Cheers

[FidoAmanda]

Hey Justin001!

Welcome to the Community!

Is it possible that you have 2G only selected as your Network Mode under the phone's network settings?

Let us know!

[Justin001]

In network services i have 

data: on

roaming: off

network selection mode: automatic

network mode: 3G & 2G

Ive messed a bot with these settings and the only 3G connection I seem to be able to get is SOS services.