Biometrics on LG 5

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I'm a Participant Level 2 Hvandenh
I'm a Participant Level 2

Biometrics on LG 5

My biometrics have dropped out on an LG 5

Accepted Solution

Re: Biometrics on LG 5

That's definitely odd @Hvandenh, it should work as expected.


How long have you had the phone? If it's under a year, then it is covered by the manufacturer's warranty. You can bring it into any Fido store that handles repairs and they'll look into it for you. To find the nearest one check out the store locator and select "Fix my phone".

 

If you've had it over a year it unfortunately would not be covered. The store can still give you a quote to repair it though or if you'd like we can always go over options for a new phone. Just let us know and we can PM you Smiley 

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Re: Biometrics on LG 5

Hey @Hvandenh,

 

Welcome to the Community!

 

Would you mind clarifying and giving us more details on what exactly happened?

 

 



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I'm a Participant Level 2 Hvandenh
I'm a Participant Level 2

Re: Biometrics on LG 5

Yesterday the biometrics had completely disappeared from my phone.  today it is back but not working as it should.  I'll just do without it.  It can't read my fingerprint and i deleted it I haven't tried to add another yet, but I suspect the software is just not up to the task.

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Re: Biometrics on LG 5

That's definitely odd @Hvandenh, it should work as expected.


How long have you had the phone? If it's under a year, then it is covered by the manufacturer's warranty. You can bring it into any Fido store that handles repairs and they'll look into it for you. To find the nearest one check out the store locator and select "Fix my phone".

 

If you've had it over a year it unfortunately would not be covered. The store can still give you a quote to repair it though or if you'd like we can always go over options for a new phone. Just let us know and we can PM you Smiley 



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