Are phones sold by Fido unlocked?

[sanders333]

I'm about to buy a Samsung S20 online (Fido.ca), and I'm just wondering if it's unlocked? In addition, are all phones sold by them unlocked? If not, how do you get them unlocked and for how much?

[KAPABLE-K · Accepted solution]

Hello @sanders333,

As of December 1-2017, CRTC made it so that cellphone customers can ask their provider to unlock their phones free of charge, at the same time, it said, all newly purchased mobile devices must be provided to customers unlocked.

So the S20 and every other phone come unlocked.

[sanders333]

Thanks again!

[FidoAnthony]

It was our pleasure @sanders333! 😊

[nick67]

Hello, follow-up question: I purchased my iPhone 8 from Fido on December 8, 2018. Please confirm if this iPhone is already unlocked or whether I need to call Fido and have it unlocked? I understand I can test my iPhone by inserting a different provider's SIM card, but I don't have another SIM. I find it confusing if iPhones sold by Fido already come factory unlocked or they are locked to Fido with the option to call and unlock free-of-charge. Basically, do iPhones sold by Fido come already unlocked or do we need to call and have them unlocked? Please advise, thank you.

[FidoDaniela]

All Fido phones whether iPhones or Androids, if they were purchased after December 1st 2017, it is most definitely unlocked.