Activation New SIM card: Old SIM card not valid

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I'm a Participant Level 1 Zita01
I'm a Participant Level 1

Activation New SIM card: Old SIM card not valid

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

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Message 1 of 49
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I'm a Participant Level 1 nadiaramadhin
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Help! Same thing happened to me! Please send a PM. 

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Message 11 of 49
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Former Moderator FidoAlyson
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Welcome to the Community @nadiaramadhin

I'm sending you a PM right away! Smiley



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Message 12 of 49
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I'm a Participant Level 2 chacunni
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

The same thing is happening to me today 23/12/2017

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Message 13 of 49
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Former Moderator FidoRachel
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @chacunni,

 

Were you able to update your SIM card after all? 

 

Feel free to reach out on Facebook or Twitter if you still need help! 



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Message 14 of 49
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I'm a Participant Level 1 shahabzandi
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

its unreal to me how you cant make a website that can function properly.

to update a seem card i have tried 4 different browsers and get the same error.

 

have been waiting on the phone for 37 mins (and counting) to update my sim from your end.

 

 

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Former Moderator FidoMaria
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hi @shahabzandi & welcome to the Community!

 

Were you able to reach someone? Let me know.



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Message 16 of 49
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I'm a Participant Level 2 nosingchum
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

Hi,

 

I'm also having the same problem updating my SIM card. The site comes back with "old SIM card number is not valid". 

 

I've tried different browsers and have made sure that I have entered the SIM card numbers correctly, without spaces. 

 

Can someone please help?

 

thank you,

Simon

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Message 17 of 49
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Former Moderator FidoMaria
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

@nosingchum Sending you a PM!



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Message 18 of 49
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I'm a Participant Level 2 nosingchum
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

Can you please resend? I didn't receive anything. Thanks for your help!

 

Simon

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Former Moderator FidoPamela
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

I do see it there. Have you checked your messages here on the Community? 

 

Let me know Smiley 



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