Activation New SIM card: Old SIM card not valid

[Zita01]

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

[jondittrich]

I'm having the exact same issue. Could someone help me sort it out? 

[regaguilar]

I cant activate my new sim card.. please help. thanks

[FidoPamela]

Hey @regaguilar! 

Welcome to the Community  

What's the error message you're getting? 

Let me know, we'll be happy to check it out with you. 

[toxcicity]

Same problem. If a mod could PM me it would be greatly appreciated.. Been on hold on the phone, live chat, and Facebook for an hour now...

[FidoAmanda]

Hey Imadine and toxcicity! 

We can definitely check that out with both of you! 

We'll send you a PM soon.

[Kool3]

Same problem. Please help

[FidoClaudia]

Hey @Kool3,

Welcome to the Community!

We're here for you, PM coming your way

[Djandrade]

SAme problem. How about you just post the solution instead of sending us a PM? This way new users don't neeed to wait for you to come online to use their new phones 

[FidoAmanda]

Sure thing. I'll send you a PM soon. 

[FidoMaria]

Hi @Djandrade & welcome to the Community.

The reason we send a PM is because we need to access the account to activate the SIM card. If you still need help, let me know.

[nosingchum]

Hi,

I'm also having the same problem updating my SIM card. The site comes back with "old SIM card number is not valid". 

I've tried different browsers and have made sure that I have entered the SIM card numbers correctly, without spaces. 

Can someone please help?

thank you,

Simon

[FidoMaria]

@nosingchum Sending you a PM!

[nosingchum]

Can you please resend? I didn't receive anything. Thanks for your help!

Simon

[chacunni]

The same thing is happening to me today 23/12/2017

[FidoPamela]

I do see it there. Have you checked your messages here on the Community? 

Let me know  

[Imadine]

Same problem can someone help me?

[FidoRachel]

Hey @chacunni,

Were you able to update your SIM card after all? 

Feel free to reach out on Facebook or Twitter if you still need help! 

[shahabzandi]

its unreal to me how you cant make a website that can function properly.

to update a seem card i have tried 4 different browsers and get the same error.

have been waiting on the phone for 37 mins (and counting) to update my sim from your end.

[FidoMaria]

Hi @shahabzandi & welcome to the Community!

Were you able to reach someone? Let me know.

[nadiaramadhin]

Help! Same thing happened to me! Please send a PM. 

[FidoAlyson]

Welcome to the Community @nadiaramadhin

I'm sending you a PM right away!