Activation New SIM card: Old SIM card not valid

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I'm a Participant Level 1 Zita01
I'm a Participant Level 1

Activation New SIM card: Old SIM card not valid

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

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Message 1 of 49
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Former Moderator FidoSamantha
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @Zita01

 

Welcome to the community Smiley 

 

That's definitely odd so we'll need to take a closer look. I'll send you a PM so we can get started! 



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Message 2 of 49
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I'm a Participant Level 1 jlgreen
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Hello, 

 

The exact same thing happened to me as I am trying to update my SIM card from an Android to an iPhone.  Could you please help me in activating my new SIM card? Thank you!

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Message 3 of 49
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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @jlgreen

 

Welcome to the Community! 

 

I'll send you a PM so we can check this out together. Smiley 



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Message 4 of 49
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I'm a Participant Level 2 ragoldie
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

Yup same thing is happening to me and the call center is conveniently experiencing long delays because everybody is going nuts over black friday. anybody find a solution to this?

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Message 5 of 49
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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Welcome to the Community @ragoldie!

 

I do apologise for the wait with our call centre, it seems our Black Friday offers are extremely popular! 

 

Have you tried our other channels

 

If you prefer, we can even send you a PM here on the Community.

 

Let us know! Smiley 



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Message 6 of 49
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I'm a Participant Level 2 ragoldie
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

If it can be worked out on here with a pm that would be great

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Message 7 of 49
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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Alrighty, PM coming your way! Very_Happy

 

 



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Message 8 of 49
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I'm a Participant Level 1 jyy
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

I have the same problem, Now it is 11/28/2017 night, please fix it!!!

OH-OH!
It seems your old SIM card number is not valid.

 

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Message 9 of 49
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Moderator
Moderator

Re: Activation New SIM card: Old SIM card not valid

Hey @jyy!

 

That's odd, we'll send you a PM so we can get that SIM active and see what's going on Smiley


See you there!

 

 



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Message 10 of 49
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I'm a Participant Level 1 nadiaramadhin
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

Help! Same thing happened to me! Please send a PM. 

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Message 11 of 49
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Highlighted
Former Moderator FidoAlyson
Former Moderator

Re: Activation New SIM card: Old SIM card not valid

Welcome to the Community @nadiaramadhin

I'm sending you a PM right away! Smiley



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Message 12 of 49
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I'm a Participant Level 2 chacunni
I'm a Participant Level 2

Re: Activation New SIM card: Old SIM card not valid

The same thing is happening to me today 23/12/2017

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Message 13 of 49
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Activation New SIM card: Old SIM card not valid

Hey @chacunni,

 

Were you able to update your SIM card after all? 

 

Feel free to reach out on Facebook or Twitter if you still need help! 



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Message 14 of 49
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I'm a Participant Level 1 shahabzandi
I'm a Participant Level 1

Re: Activation New SIM card: Old SIM card not valid

its unreal to me how you cant make a website that can function properly.

to update a seem card i have tried 4 different browsers and get the same error.

 

have been waiting on the phone for 37 mins (and counting) to update my sim from your end.

 

 

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Message 15 of 49
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