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Activation New SIM card: Old SIM card not valid

Zita01
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

I got my new phone and new SIM card a while back and when I went to activate the new SIM card the old SIM card appeared to be not valid even though I just took it off of my fully functioning old phone.  How can I activate my new SIM card?

 

 

50 REPLIES 50

jondittrich
I'm a Participant Level 1
I'm a Participant Level 1

I'm having the exact same issue. Could someone help me sort it out? 

regaguilar
I'm a Participant Level 1
I'm a Participant Level 1

I cant activate my new sim card.. please help. thanks

Hey @regaguilar

 

Welcome to the Community Smiley 

 

What's the error message you're getting? 

 

Let me know, we'll be happy to check it out with you. 



toxcicity
I'm a Participant Level 1
I'm a Participant Level 1

Same problem. If a mod could PM me it would be greatly appreciated.. Been on hold on the phone, live chat, and Facebook for an hour now...

Hey Imadine and toxcicity! 

 

We can definitely check that out with both of you! 

 

We'll send you a PM soon. Smiley



Kool3
I'm a Participant Level 1
I'm a Participant Level 1

Same problem. Please help

Hey @Kool3,

 

Welcome to the Community!

 

We're here for you, PM coming your way Smiley



Djandrade
I'm a Participant Level 1
I'm a Participant Level 1

SAme problem. How about you just post the solution instead of sending us a PM? This way new users don't neeed to wait for you to come online to use their new phones 

Sure thing. I'll send you a PM soon. 



Hi @Djandrade & welcome to the Community.

 

The reason we send a PM is because we need to access the account to activate the SIM card. If you still need help, let me know.



nosingchum
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I'm also having the same problem updating my SIM card. The site comes back with "old SIM card number is not valid". 

 

I've tried different browsers and have made sure that I have entered the SIM card numbers correctly, without spaces. 

 

Can someone please help?

 

thank you,

Simon

@nosingchum Sending you a PM!



nosingchum
I'm a Participant Level 2
I'm a Participant Level 2

Can you please resend? I didn't receive anything. Thanks for your help!

 

Simon

chacunni
I'm a Participant Level 2
I'm a Participant Level 2

The same thing is happening to me today 23/12/2017

I do see it there. Have you checked your messages here on the Community? 

 

Let me know Smiley 



Imadine
I'm a Participant Level 1
I'm a Participant Level 1

Same problem can someone help me?

Hey @chacunni,

 

Were you able to update your SIM card after all? 

 

Feel free to reach out on Facebook or Twitter if you still need help! 



shahabzandi
I'm a Participant Level 1
I'm a Participant Level 1

its unreal to me how you cant make a website that can function properly.

to update a seem card i have tried 4 different browsers and get the same error.

 

have been waiting on the phone for 37 mins (and counting) to update my sim from your end.

 

 

Hi @shahabzandi & welcome to the Community!

 

Were you able to reach someone? Let me know.



nadiaramadhin
I'm a Participant Level 1
I'm a Participant Level 1

Help! Same thing happened to me! Please send a PM. 

Welcome to the Community @nadiaramadhin

I'm sending you a PM right away! Smiley