Hello Bouldersrule,
Welcome to the community!
Sorry to hear you've been having issues with your device. Unfortunately, we would not know what was previously discussed...
I'm sorry, but what is your expectation with a complimentary device? The contract you have is for financing a device. I understand you may be receiving credits to offset the cost of that device financing. However, you are still technically purchasing a device. It is not a gift for using Fido's services. Unfortunately, all purchased devices can have issues from time to time. That is why the manufacturers offer their warranty (usually for 1 year). As Kapable-K notes below, your phone would likely still be under that warranty. Unfortunately, that warranty might not necessarily include replacement of the device but should include its repair (see here). Note that it would be the same policy with any business selling devices.
You should note these forums are community-driven and not intended as a venue for customer services. If you would like to discuss your situation or initiate a repair request, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Note that some manufacturers may require direct contact regarding their warranty service requests.
Hope this helps 😀
Cheers
Hello again,
Sorry to hear you feel my earlier reply was typical. You can have the device repaired under the manufacturer's warranty. What else are you expecting?? No business is going to just replace the device after 2+ months of use without attempting to repair the device first. If you purchased the device from Best Buy, Walmart, or even direct from Samsung, Apple, etc, they will also require the warranty repair rather than immediate replacement. If the device cannot be repaired, they may opt to replace the device, however, it won't be an automatic replacement.
I had an issue with a computer monitor purchased from Best Buy. I was required to have the monitor serviced under warranty rather than get a direct replacement. The replies might sound typical because that's how the manufacturers' warranty works.
Cheers
Hello again,
You should note these forums are community-driven and not intended as a venue for customer services. Neither Kapable-K nor I work for Fido. We are fellow customers. I can assure you that we are not bots 🙄
Cheers
Hello @bouldersrule,
Sorry, to hear your device has been giving you problems, since you got it in January or February it will still be under the 1 year manufacturer warranty, you can contact them directly and have your device repaired.
