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transfer a phone line from another company to fido without paying fee

I'm a participant level 2
I'm a participant level 2

i want to transfer a phone line from Virgin mobile to fido , keep the same number and avoid paying fee.


I'm a participant level 1
I'm a participant level 1

Must I call to speak with an agent or can I do this on line?

Hello Hgourdji,


  Welcome to the community!


  If you wish to save on the activation fee, you would need to set-up your plan (and phone, if any) online via If customer service assists in setting-up your services, you will incur an activation fee.


  Once your account has been set-up, you can then contact customer service and request they port your phone number from your previous provider. FidoDaniela has also outlined some details you should know regarding porting a phone number. . Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.


Hope this helps 😀




Former Moderator
Former Moderator

Hey there @dolem24,


If you wish to bring a number from another carrier there are no additional fees. 


All you need to do is contact customer service! There are a few things you should know: 


-Your number needs to be active with the other carrier

-Your Fido account needs to be active

-You need to have the number you want to port in and the account number

-The number port, should automatically cancel the account with the other carrier.


Let us know if you have any further questions!