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tracking number

I'm a participant level 1
I'm a participant level 1

I still have not recieved a tracking number when I had purchased my phone and plan 5 days ago. I had purchased my fiances phone from samsung and it had already arrived when i bought his a day after mine

When should i be recieving my tracking number? as i currently do not have a working phone


Former Moderator
Former Moderator

Hello @kamorris,


Welcome to the community!


I definitely understand how important to receive the phone you ordered as quickly as possible, especially if you don't have one at the moment.

Some phones may be backordered due to high demand which can explain the delay. 


You'll receive the e-mail once it's shipped.