Wby cant i get to reactivate my sim card and get the old sim number iccid why do i have to go to the store for a sim card number when I have a new sim card to activate thank you and please wash your hands and be healthy.but back to my question wby do i have to go to a fido kiosk and get my old sim card number so i can reactivate it
Hey there @chrisokimaw420
For an immediate assistance with your Fido account, you can always reach out to us at these channels. Alternatively, we can continue with you here if you prefer.
As part of a security measure, changes to your SIM card can only be done in store. That said, exceptions to this rule exist, and in order to better assist you, we'll need you to provide us more details on the situation by answering this question:
Did you get your SIM card as part of a handset upgrade?