customer service

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I'm a Participant Level 1

customer service

fido has been calling me non stop to make a payment on my bill, everytime I answer, the robot keeps saying "this is a message from fido" and hangs up. everytime i try to call. fido back, my call keeps. getting redirected to an automated voice message, and i have no way possible to speaking to a REAL PERSON. Watch my service get cut because i am not able to make payments, because the robot kept on hanging up on me. It's been several years i am with fido, and i keep getting horrible customer service. I can not wait for my contract to be over to change cellphone companies. 

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Re: customer service

Hey @Sabgaspa,

 

I'm sad to learn that's how you feel about our service, it's definitely not the experience we want you to have!

 

What phone number are you calling exactly to reach back to us?

 

You can also find different ways to get in touch with us and the credit operations team on our website here.

 

 



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