question on billing

question on billing

question on billing

SOLVED
Rita7
I'm a Participant Level 1

question on billing

Question on Finance Charge of 33.60 

Accepted Solution

Re: question on billing

Solved by Senior MVP Senior MVP

Hello Rita7,

 

  Welcome to the communtiy!

 

  Did you have a particular question regarding the Finance Charges? Are you unsure of the term after bill credit? It's a common misconception that the monthly cost of the phone was reduced. However, you should note that was technically not the case. The device cost shown on the website was calcuated after bill credit. The monthly cost of the phone remained the same but customers were getting a credit on their bill to offset the cost of the phone.

 

  Otherwise, if your issue deals specifically with your account, you will need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 

Hope this helps 😀

 

Cheers

 

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Rita7,

 

  Welcome to the communtiy!

 

  Did you have a particular question regarding the Finance Charges? Are you unsure of the term after bill credit? It's a common misconception that the monthly cost of the phone was reduced. However, you should note that was technically not the case. The device cost shown on the website was calcuated after bill credit. The monthly cost of the phone remained the same but customers were getting a credit on their bill to offset the cost of the phone.

 

  Otherwise, if your issue deals specifically with your account, you will need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 

Hope this helps 😀

 

Cheers