As of March 2020 is there a limit to the carry forward balance on prepaid accounts of $150. This was announced, then pospostponed. Is it in effect?.
Secondly there seems to be no way to go online myself and extend my expiration date by using some of my balance (used to be $50 for 6 months). The phone lines are very very long. How can I do this?
Can someone from Fido answer these two questions please.
We hear you,
Apologies for not clarifying this in our last reply. The offers to extend your expiry date ended on May 20th 2019.
To view your options, will require access to your account. You can do so by contacting us at these channels as seen here under "Get in touch":
Alternatively, we can send you a PM here if you prefer. Hope this clarifies