poor customer service

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I'm a Participant Level 1

poor customer service

I have been a long-time customer with Fido and always paid my bill on time, never late.  I recently moved to a boarder city with the USA, and the last two months I have been getting roaming charges for calls and text I have not made.  The people at Fido have tried soc codes, blocks but nothing works it either does nothing or I cant use my phone.  The last time I called in and talked to a woman she placed a block on my phone again without even telling me.  When I asked to speak to someone else she transferred me to her supervisor GORDON.  This guy was rude, and disrespectful, should not have a job, there are hardworking people out there he is not one of them.  He didn’t listen to a word I said and told me I was not allowed a credit now or in the future for any roaming charges.  I apparently have to pay for something out of my control. My roaming is off on my cell; Fido has sent this issue to the back office as they call it but no solution.

 

I will be leaving Fido not for the roaming issue but for the extremely poor customer service.

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Re: poor customer service

Hello @Better_Service and welcome to the Community.


We would hate to see you go.

 

To see what's going on we will need to access your account.

 

I'm sending you a PM now to get this looked into. Talk to you soon.

 

 

 

 



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