no suspension but charged suspension fee

[jacqueline1113]

fido kept charging me suspension fee from August to October while my number is not in suspension. I went to ask people in fido and they did not even know what was going on. My plan is $35/month and now the bill shows over $150/month. 

[Cawtau · Accepted solution]

Hello Jacqueline1113,

  Welcome to the community!

  Sorry to hear you've been charged a restoral fee for a number of months. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts and would not be able to address your issue.

  I understand you may have gone to a Fido store for assistance, however, they may not have had full access to your account. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers