Hey @gsandy2020,
Welcome to the Community!
It's good to know that some promotional offers start on the 2nd or 3rd billing cycle following the upgrade and remain on the account for the full advertised duration. This might the case for you.
Can you tell us a little bit more about how you upgraded the phone and when?
Was the credit offered over 24 months?
That said, you'll find all our contact channels on fido.ca, along with our contact number. What happens when you try to access your account online?
