Hello Jashan12,
Welcome to the community!
Sorry to hear your device was stolen. I understand you have already attempted to call. To clarify, though, have you already notified Fido as well as submit a Service Request with Likewize?
To report your device lost or stolen to Fido, you can do so via your My Account --> View Usage & Manage. From your Dashboard, there should be an option to Report lost or stolen device (under Quick Actions). Doing would prevent any unauthorised usage on your account.
In addition, you would need to submit a Service request with Likewize (see also here). In which Province to you reside? You should note that loss and theft is not covered in some Provinces (ie Québec). As well, had you used the phone with Fido? As far as I am aware, only the device with an IMEI associated with Fido at the time is covered (see link above).
You should note this forum is community-driven and not intended as a venue for customer services. We would not have access to any account information. If you would like additional assistance, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hi @Bally , sorry to hear that you lost your phone. Unfortunately, you still have to speak with someone from customer support to help with your issue. May I suggest that you contact fidosolutions on Twitter or Facebook to see if they are able to assist you with your likewize claim? I have had great experiences with that method of contact.
Hey there @Bally!
Our vendor, Likewize will be able to provide more details on why your claim was rejected. Have you contacted them to inquire about this?
If not, we would suggest reaching out to them for more info. You can also reach out to us and we can send a communication on your behalf to inquire about the status of your claim.
Cheers!
