Hey @rsst !
Welcome to the Community.
Thank you so much for your patience and for your loyalty! We truly appreciate it.
That said, you can definitely speak with a person through most of our contact methods.
- By phone, you can request a callback so someone reaches out when is convenient for you
- Live Chat allows you to speak with a specialist if AskJack (the virtual assistant) is unable to answer your questions
- By contacting customer service over social media via private messages (available on Facebook, Twitter or Instagram).
Hope to speak with you soon!
This is funny because right now I'm trying to do "Live Chat" and a totally blank window has come up.
Here's the "Chat Window" (below)
Fido may have the most disfunctional enterprise website I have ever seen among some really bad other ones.