i want to talk with a customer service person

[rsst]

look i never posted anything in my life. now i am! i pay a lot of money to fido i have several accounts and my family does also. i have bben a customer for over 17 years. i really feel i deserve to talk with humanbeing. not jack or a voice mail or text or chat. i have been on the phone for hours.

[ZeePee]

Haha! That is a real pain! You need to keep pressing random numbers to reach out to some human, but only to find that Jack is still better!

[KorbenDallasMPS]

I just start swearing at it until it offers me to talk to a rep.

Last time i type: I'M **bleep**ING LOGGED IN YOU USELESS **bleep** I WANT TO TALK TO SOMEONE.

It was pretty hilarious I wish i could upload the screenshot.

[FidoValerie]

Hey @rsst ! 

Welcome to the Community.  

Thank you so much for your patience and for your loyalty! We truly appreciate it.

That said, you can definitely speak with a person through most of our contact methods.

- By phone, you can request a callback so someone reaches out when is convenient for you

- Live Chat allows you to speak with a specialist if AskJack (the virtual assistant) is unable to answer your questions

- By contacting customer service over social media via private messages (available on Facebook, Twitter or Instagram). 

Hope to speak with you soon! 

[Paulbel]

This is funny because right now I'm trying to do "Live Chat" and a totally blank window has come up. 

Here's the "Chat Window" (below)

Fido may have the most disfunctional enterprise website I have ever seen among some really bad other ones.

[FidoAnthonyZ]

Hello @Paulbel,

Were you able to connect with someone finally?

Feel free to contact us over the methods shown here if you need anything.

[ZeePee]

That callback never happens at least before 2 hours!