Thank you for your feedback @brainybunmi2000.
Long distance minutes are not part of our plans, and we do offer add-ons for premium rates. Unfortunately, long distance call rates apply if call is made. You can find the rates on our website as well.
That said, you're welcome to contact us through these channels and we'd be happy to review your options with Fido.
Hello Valencia_ivo,
Welcome to the community!
Sorry to hear you've incurred unexpected long-distance charges. It is unfortunate you were not aware that phone number was a US number. Regrettably, if the calls were actually made, I'm not sure what can be done.
If you do require making calls to the US or other International calls, Fido does offer calling add-ons. Unfortunately, it would not be possible to retroactively apply the add-ons for calls already posted on your bill.
I understand this is a difficult time and receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider arranging a payment schedule. To make an arrangement, you'll need to contact the credit operations team. It should be mentioned that a payment arrangement might not be available in all situations.
You should note this forum is community-driven and not intended as a venue for customer services. If you would like to further discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
