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device sending to wrong address

I'm a participant level 1
I'm a participant level 1

Hi there,

I ordered a device online and got a comfirmation letter with the correct shipment address on the day when I put the order. However, today I received an email with updated shipment info showing that the phone is sent to my old address.... I do not understand why such issue happened...What should I do now? is it possible to correct the address? the package is not sent out yet according to the carrier website info.



Hey @ahzoeyw Smiley


I'm sorry to learn that your package is being sent to the wrong address! 

Please reach out to customer service whenever you have a moment and they'll be happy to verify what would be the best option for you to get your order as soon as possible.

Alternatively, we can also send you a PM through the Community, if that works best for you!