device sending to wrong address

[ahzoeyw]

Hi there,

I ordered a device online and got a comfirmation letter with the correct shipment address on the day when I put the order. However, today I received an email with updated shipment info showing that the phone is sent to my old address.... I do not understand why such issue happened...What should I do now? is it possible to correct the address? the package is not sent out yet according to the carrier website info.

[FidoValerie]

Hey @ahzoeyw

I'm sorry to learn that your package is being sent to the wrong address! 

Please reach out to customer service whenever you have a moment and they'll be happy to verify what would be the best option for you to get your order as soon as possible.

Alternatively, we can also send you a PM through the Community, if that works best for you!