I ordered a device online and got a comfirmation letter with the correct shipment address on the day when I put the order. However, today I received an email with updated shipment info showing that the phone is sent to my old address.... I do not understand why such issue happened...What should I do now? is it possible to correct the address? the package is not sent out yet according to the carrier website info.
I'm sorry to learn that your package is being sent to the wrong address!
Please reach out to customer service whenever you have a moment and they'll be happy to verify what would be the best option for you to get your order as soon as possible.
Alternatively, we can also send you a PM through the Community, if that works best for you!