credit balance but account has been canceled

[RonnyL]

Hi,

i  have a credit balance on my account.

Fido sent out a cheque but my mail address was not updated because I was on travel.

Now I have a new address but my account has been canceled.

LiveChat is not working.

Any proposals?

Ronny

[FidoKenny]

Hello @RonnyL

To make sure that the refund cheque is sent to the right address, it's important to talk to the customer service to get this done.

Can you share with us here on the Community what happens when you try to contact us on LiveChat?

We also have other ways to be reached. Make sure to take a look at our contact page here.

If you prefer, we can also send you a PM here directly on the Community.

Let us know what's best for you