My account been hacked

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I'm a Participant Level 1 qweqwe1
I'm a Participant Level 1

My account been hacked

Hi

Recently I've been charged with unusually high bill .

I went to the Fido office, and the notified me that someone added Fido Pulse 10GB and ordered a new IPhone 11 64gb to a random address in Ontario. 

I did not order anything, my account have been suspended, what do I do?

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Re: My account been hacked

Hey @qweqwe1

 

Thank you for sharing this with us. Very sorry to hear that you've been a victim of fraud. 

 

Our fraud team would normally reach out to you as soon as we find out about the situation.

 

Since this wasn't done, I'll send you a PM so we can look into this. 

 

Talk to you soon. 



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