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change number of rings for voicemail

I'm a participant level 2
I'm a participant level 2

Hi all,


Is it possible to change number of rings before it gets transfered to voicemailbox? 

Default is 4rings, i heard 6 is possible too?



I'm a participant level 1
I'm a participant level 1

It is absolutely possible to switch to 6 rings from 4.  I just did this today by calling Fido customer service (Service quality levels have really gone downhill as it took me all of 1 hr to get such a simple thing done - Fido system glitch to billing department to 'Rogers' tech support who said "it's impossible, 100% for Fido customers".  Turns out he was so incredibly stubborn and wrong.  Transfered me to 'Fido tech support' which happened to be 'Fido internet'.  The kind lady placed me on hold, while contacting Rogers/Fido mobile support to and get me to someone who could handle this.  NOTE: this is NOT possible for Rogers cusomers (as of March 2023), but only possible for Fido customers.  It was handled by Rogers/Fido mobile support and the kind lady even did some testing.  It took litterally an hour to get done, speaking to 4 representatives (10 years ago when I did it with Fido support, it was handled on the first call and immediately).  As an aside, Rogers/Fido really need to step up the monitoring and communication internally for support and continuous improvement.

Hey @Alexxx888


Happy to hear we were able to assist you in changing the number of rings of your voicemail!


We're sorry to hear about your experience though, it's definitely not the type of experience we want our customers to have.


Thank you for your feedback. Smiley


I'm a participant level 1
I'm a participant level 1

Hi, how to extend the ring? Thanks

Hey @Milomika!


As stated in the solution, for account related inquiries such as this, you need to reach out to customer service to make the change. This is something that can only be completed with customer service.


You can consult our contact us page here.


Welcome to the Community 😀


The number of rings can be increased up to 6 rings (30 seconds) before a call is sent to the voicemail. 


Since since has to do with an account related questions, you can contact us through one of those methods to better assist you.


Talk soon!

I'm a participant level 1
I'm a participant level 1

Can someone please send information on how to change the number of rings before voicemail answers.


Hey @TamaraJC


You'd need to contact customer service, and they'll be able to have this change applied to your account. Smiley