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cancel my phone plan

Selina5
I'm a Participant Level 1
I'm a Participant Level 1

I wanna cancel my phone plan!

I can't call them because I'm already back in Switzerland. I tried it through the live chat five times and nobody answers me and then I get kicked out.

Please help.

 

2 REPLIES 2

FidoPhilippe
Moderator
Moderator

Hey @Selina5! Philippe here. Welcome to the community. Smiley

 

We do have a phone number you can reach us with internationally (we accept collect calls), as well our live chat and through social media. You can find all those right here.

 

Let us know if you're still having problems reaching anyone.



Hello @Selina5 , sorry to hear that you are having difficulty canceling your account. You can try contacting fidosolutions on Twitter and request assistance with closing your account. There will be some security questions and then they can proceed with assistance for you. This way there is no sitting on a phone and you can interact by dm over Twitter