Hello Tifuhmark,
Welcome to the community!
Sorry to hear of your issue. I understand you changed your plan when you left Canada. To clarify, however, had you kept post-paid or pre-paid services? If you had pre-paid services when you left Canada, is it possible they opened new services when you returned rather than migrating your pre-paid services to post-paid? If that is the case, that would mean that you have two phone numbers. If you are using your old phone number, that could be still linked to your pre-paid services and not the new services. That could explain why you are unable to use the new services (ie data).
I also understand you have already been in contact with customer service. However, you should note that the forums are community-driven and not intended as a venue for customer services. You might consider re-contacting customer service to verify they had migrated your services (if you had pre-paid) rather than opened new services with a new number. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Thanks for getting back to me @tifuhmark , if you have tried other devices and still no joy, are you able to stop into a fido store for in person assistance with your plan? Perhaps there is something else that can be done, like setting up a new account with your same number or something similar.
Hi @tifuhmark. How frustrating for you. I'm see you have tried your Sim card in a different phone to make sure the Sim card works. Sometimes it is the phone and not the network. If you are able to put your Sim card in a different brand of phone to ensure it's not the phone, I highly recommend it. Then the network can be checked to make sure your phone is compatible with fido. Let us know if you have the opportunity to try in a different device. Wishing you success, cheers
