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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Roaming on a cruise
I was on the trip to Japan with my family, the message I received showing the rate roaming cruise $4/min for calls, 75c/text and $15/day for data (up to 1MB)? Fido will automatically charge $15/1MB (+tax) if someone goes over the daily data.But is t...
Unable to write a complaint.
I went to the Fido site to file a complaint about the terrible experience I’ve been having—getting bounced around between support reps who can't fix my eSIM activation issue—but it somehow got even worse. I can't even send my complaint because the fo...
Another phone drops calls.
So this is the second (first was main device, Samsung Galaxy S24FE, I upgraded to, then now the replacement phone, iPhone 15) phone to drop calls. I don't know why! Why are the phones I get have the same problem, dropping calls? All i want is a phon...
Urgent Assistance Required for Account Number *****4956
Dear Fido Customer Service,I recently received an email regarding an outstanding balance of $1,082.64 on my canceled Fido account (**Account Number: ***4956). I believe there has been a misunderstanding.Before returning to my home country on January ...
Do not be fooled into thinking the loyalty program will benefit you in the long run
13 years as a Fido customer. I call maybe once a year or 2 to update the service according to my needs. Like the last times, just called again to update the services, asked the loyalty program to see the options and the only one that is available is...
