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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Completely Disable Roaming on Two Lines

Hello @FidoSolutions  I see on an old post that you can request Customer Service to complete disable roaming (i.e. Roaming Block), but the CSR was unable to do so and disabled Fido Roam. I like to: Confirm Fido Roam is disabled on my two lines ending...

coolspot by I'm a Contributor Level 2
  • 134 Views
  • 1 replies
  • 0 likes

Resolved! IMS registration status not registered

Hi, I just recently upgrade my device to an unlock Samsung Galaxy S8 (non-fido device) a few days ago from an Iphone 5S using my nano sim card. Everything is working fine but I realized that the IMS registration status is not registered and I think t...

LVC100 by I'm a Participant Level 2
  • 18494 Views
  • 3 replies
  • 0 likes

Feedback for Customer Service

Hi Fido Community,I tried reaching out to Fido via live chat and Social Media regarding my overdue/cancelled account. Long story short the account is under my name however it was activated for my elderly father. He has been in and out of CC the past ...

kimle by I'm a Participant Level 1
  • 134 Views
  • 1 replies
  • 0 likes