General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Fake Fido promotion offered by call

Hi,we received a call 3 days before claiming to be from Fido marketing team offering Us some good promotional plans to get us back to Fido. They had all our account details including the credit card's last 4 digits we used last time and the last 3 di...

Resolved! Boxing week Samsung S24 FE

Hi I'm using non fido device and currently on exclusive 130GB $60 plan. I want to purchase fido device, samsung s24 se with boxing week deal and still keep my current 130 GB $60 plan. But my 130 GB $60 plan will end in a year, so I need to change pl...

Resolved! I want to go back to my previous phone plan

I just changed my phone plan. But I didn't know that I have to pay more money that plan. Currently I paided $56. But now I have to pay over$80. I don't want to pay more. So I want to return my previous phone plan back. Can I change back again?