General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Customer Support did not cancel device protection

I called the customer support on 27th December, 2021 for cancelling the device protection add on to my plan. They said they would send me a mail about it, but I did not get the mail. On top of it, I see the added charges of device protection in my bi...

Why Fido added bill amount after suspending my account?

I first came to Canada two years ago and joined Fido when I arrived, but after two weeks I had to leave Canada and return to my country. I could not even wait for my bank card to receive it and I did not have access to Fido's account in my country. I...

Hanapshf79 by I'm a participant level 1
  • 1 replies

Bad customer experience over the call with rude rep

After long wait time on call, rude rep don't want to resolve the issue and then redirected to other team member and Fido thinks their customers don't have anything else in their life other than being on hold for 2-3hrs to get support from customer se...

Sudeeptakkar by I'm a participant level 1
  • 2 replies

Resolved! iphone 13 mini in pink

I upgraded to the iphone13 mini in pink and it said i will receive it in 2-3 days. I already planned to give away my phone next week. When I didn't receive a tracking number i called customer service today just to be told that it s ok back order and ...

Asmaa3 by I'm a participant level 1
  • 1 replies

Improper billing

I picked up a Fido chip at the airport on 12/25/2021 where the attendant only informed me about the monthly cost of the $45 + tax plan. He gave me the chip, took my information, and said that in a few hours my line would be up and the bill would arri...

Claydson by I'm a participant level 2
  • 2 replies