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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Urgent help with roaming in U.S.
I'm in the States now but roaming doesn't pick up any local network. Called tech for ten times and no answer. Tried every possible solution mentioned here and nothing worked. Fido confirmed I have data. This is extremely frustrating as I need to make...
Ombudsman
I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've bee...
No Customer Service - Frustrated
Hi there,I wanted to update my data plan today and get a better deal as I've been with Fido for years. I tried online on my account, but each time I chose a plan, and added to cart, a pop up window would come up with the option to accept the plan, a...
Talk with an agent
it is 3 days that I can not chat with an agent! I even called to customer number I was waiting for almost 40 minutes but no one answered!!
Cannot speak to an agent
I have been trying to get through since last Friday without any success. I woke up early just to try again at 5:06am. Still waiting. LIve chat doesn't work either. It can't place me in a queue. Not sure how else I can speak to an agent. I have be...
