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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23549 Views
  • 0 replies
  • 8 likes

Resolved! Fees Charged

I have been going through financial hardship and i made payment arrangements.I justnoticed that on my last couple bills i have been charged $70 suspension fees.I was told i would never be charged by several reps.  I spoke to Managers and customer ser...

LIZKAL by I'm a participant level 3
  • 271 Views
  • 2 replies
  • 0 likes

Transfering e-sim to new phone

Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week.. What is the best way to do it? I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your...

sssssssss222 by I'm a participant level 1
  • 161 Views
  • 1 replies
  • 0 likes

Destroying Credit

Fido reports your current bill as delinquent with the credit bureau. They do this in anticipation of delinquency but for those accounts that don't actually go delinquent your credit takes a hit EVERY month. Such a sneaky sleezy thing to do.

Dizzy4 by I'm a participant level 2
  • 231 Views
  • 2 replies
  • 0 likes

Cannot access account blocked for "suspected fraud"

Hi, I am out of Canada since 3 years  and my account has been blocked for "suspected froud", not sure what that means. I cannot use my phone number, cannot access my account online anymore, and cannot find a way to pay my late bill.  Fido chat has no...

MartineM by I'm a participant level 2
  • 248 Views
  • 3 replies
  • 0 likes