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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
1st phone call goes to voicemail
I have a new/refurbished iPhone 13Pro. There a few things that this phone does differently than my previous 13Pro. I do not use the "Do Not Distrub focus"...I let all phone calls through even unknown numbers. I have tested this...it seems that occas...
Rude Customer service agent
Had an bad experience with an agent on July 30th on call. By looking at the forum I see a lot of complaints about rude Customer service agent. I am leaving Fido due to rude Customer service agent. If you care about customer, you better treat them wel...
Undisclosed fees
I recently went though the service representative line to get my plan changed. It took almost 3 hours of back and forth with the representative to get what I wanted and finally when it came down to the bill. I was charged $15 for administration fees....
Unable to view bills online
Hello,I have been with fido over 1.5 years now. Two months back, I upgraded to a new plan. Now, I am unable to view my bills online. It says that my first bill is not generated yet. I had several chats with a live agent over the past week. Unable to ...
Resolved! temporary suspension
I have a question about the temporary suspension if I am still in this status, can I receive the message normally? Thanks!
