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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Extra charge for long distance

I have been using Fido for 2 years. My Fido plan has 1000 long-distance minutes. Fido has charged $40 for long-distance calls, even I did not use my full 1000 minutes. Please resolve this issue as soon as possible and waive the extra charges. Thank y...

maninder85 by I'm a Participant Level 1
  • 193 Views
  • 1 replies
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Resolved! New Exclusive Fido Offer??

Hi everybidy, I have a question. Fido suggested me a new exclusive plan but instead of writing Unlimited CanadaWide Minutes - in the new offer is writen Unlimited Canada min3 , then in more detail at the bottom of the page there are some explanations...

Niki85 by I'm a Participant Level 1
  • 350 Views
  • 1 replies
  • 0 likes

No real person CSR

I want to talk to a real person regarding my bill but can not find a real person. All there is a robot chat. Poor service and billing is scary. Can someone tell me how to reach a real person/ fido CSR to deal with billing?

Glady by I'm a Participant Level 1
  • 488 Views
  • 3 replies
  • 0 likes

Resolved! Activating new sim card

Hello, I had a Samsung Galaxy S9 Smartphone from FIDOAbout a month ago I upgraded my smartphone to a pre owned certified Samsung Galaxy S20Obviously my device came with a new sim card,however; when I had trouble activating new sim card #,  I called a...

shantih6985 by I'm a Contributor Level 2
  • 1246 Views
  • 4 replies
  • 0 likes