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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Can’t receive SMS
I have a iPhone 11I'm overseas and I can't receive SMS.i don't want roamingI used to be able but not anymore Do you have a solution?
Wifi Calling won't turn on
Trying to turn Wi-Fi Calling on my iPhone 14 Pro Max. It works on my SIM card with Bell, but on my eSIM with Fido What am I doing wrong? I keep getting messages saying "To allow wi-Fi calling on this account, contact Fido". And I did, they cann...
10 year plus customer. cant log into my acount, even with help of "Jack" and live rep.
i am a 10 year-plus customer. I cant log into my acount, even with help of Jack and trech specialist. The system doesnt recognize my email adress or my acount number or phone number or username. but interestingly enough, they recognize my email addre...
Resolved! Minus on Account Balance
Hello, On December's account balance, there's a minus sign infront of the amount of my bill (-$51.18) and I paid $51.18 for December's bill so that it's becoming -$102.36 now. I'm confused what that means. I didn't pay late before and I'm curious w...
Cancelling and deactivating account
Hello, Due to the COVID-19 situation, I have left Canada for the time being. I was wondering how much it would cost to cancel my plan and account?
