General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24491 Views
  • 0 replies
  • 8 likes

Want to upgrade my data

Hi, my current plan is $45/month with 1GB data, and I always have almost 1GB additional usage on my data. I heard that there's a $50 plan with 3GB data. I want to confirm is it true or not. Looking forward to seeing any solutions for my case. Thank y...

Kristina3 by I'm a participant level 1
  • 2407 Views
  • 1 replies
  • 0 likes

How to update your contact info

Hey Community, Moving? Here’s how to update your contact info: Sign in to MyAccount.Select the Profile tab beneath the Fido banner.   Select the pencil icon next to Billing Address.   Enter your new address and click Save.   Once your address is u...

FidoStephen by Community Manager (Retired)
  • 2843 Views
  • 0 replies
  • 0 likes

Fido’s APN & MMS Settings

Hey Community!   Is your device compatible with the Fido network? Yes? Awesome. Now all you need are the right settings in your device.   For the curious, these settings are necessary to access the web and send picture and video messages.   If you’re...

FidoStephen by Community Manager (Retired)
  • 240627 Views
  • 0 replies
  • 8 likes

Resolved! CALL FOWARDING not working on Iphone 6S plus

Hello,   I have been trying to call foward my fido # on my phone 6s Plus to my landline at home. I turned on call fowarding on the call settings and entered my phone phone number but it doesnt work and will not call foward it to my home phone. I trie...

D4JW by I'm a participant level 3
  • 8414 Views
  • 7 replies
  • 0 likes