General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24463 Views
  • 0 replies
  • 8 likes

Procedure preventing a solution

Well, it's day three now and I've spent at least 6 hours on the phone trying to get a problem with my account sorted out. The situation is that we are set up to have up to seven (7) lines on our account and already have six (6) active. For some reaso...

HandyAndy by I'm a contributor level 1
  • 1648 Views
  • 1 replies
  • 0 likes

Prepaid number not able to be found in the database

Hi, last week I bought a prepaid phone for a family member visiting us. We called the support for activation, giving us a phone number (confirmed with an SMS plus visible in the cell's parameters). But since, we are not able to add credit cause the s...

Laurent3 by I'm a participant level 1
  • 1732 Views
  • 1 replies
  • 0 likes

Come on Fido, you can do better than this?

So here I am, the day after a 2 hour 40 minute phone call with a supervisor in Manilla trying to get six Fido numbers working properly.   The phones (not Fido handsets) seem to be working (mostly, but data is broken) and the support person ("Ace" I t...

HandyAndy by I'm a contributor level 1
  • 4960 Views
  • 5 replies
  • 0 likes