General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Change billing name for multiple numbers

I was wondering if there was a way to add a Users name on the assigned phone number? Because I am paying for 4 phones including my own, it would be nice to have a field called Nickname and assign a name to the number for easier identification. **E...

Bills for income tax purposes

I need all my receipts for 2015 for income tax purposes. Last year I received them all on one sheet of paper. Can you please email me all my receipts from January to December of 2015? Thank you. ***Edited to add labels***

Resolved! wifi calling and data usage when outside Fido cell service range

Hi, I understand that wifi calling and texting impacts my minutes and texing in my plan. But I don't understand if my home wifi use affects data usage. Since I turned the wifi calling on my iPhone, now when I'm outside of the range of the Fido ce...