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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Validation Team Unreachable by Managers, Employees, and Obviously Me
I have been on hold with Fido for hours every day for the last three days. On this third day I just finished a 4 hour phone conversation in which I waited 2 hours to speak to a manager and 2 hours with the manager trying to connect to the validation...
Cannot set the actual exact address
Whenever I set up my address, it can only be accurate to the road name and area code, but if I don't fill in my apartment name and room number, how can fido accurately send me a refund cheque? But every time I add the name of the apartment building t...
Anyone having trouble activating voicemail?
Hi, I've had a new Fido plan for over a week now. This is a "bring your own phone 40 gig plan" The new phone number works to make and receive calls. However, none of the provided methods to activate my voicemail are working and when I try to enter m...
Orders cancelled with no notice, poor customer service and not disclosing needed informatio
Evening,I have been dealing with customer service in a number of ways for the last 6 days after I ordered a Samsung S23 FE. First order was for store pick up, did not receive an email for pick up (called two days later ) and was told the store cancel...
Temporary suspension still charge full plan fee + suspension fee
Yesterday, I contacted an online rep to add a temporary suspension to my plan (contract, which was over last December), as I'm out of the country for an extended period. However, today when I checked, my plan is still active and at full-price, now wi...
