General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Cancellation

Hello, On December 21st I'll come back to Italy so I wanted to cancel my Fido services. Is it necessary to call or is it possible to do it in a store? Thanks in advance

Scammed by FIDO Winback team

I was with fido until December 26th 2021.On Boxing day I decided to move onto bell as they gave me an Iphone 13 128gb. Now the next day I got a call from the winback team of fido. They told me that they would give me the same phone for 30$/month 0 do...

salman96422 by I'm a Contributor Level 1
  • 12 replies

Resolved! yes, I owe money!

I want to talk to Fido about it! Fido does not want to talk to me! Phone cut off, so no call or text, Fido famously does NOT do email, "live" chat has no response for more than half an hour, and the facebook page, rated "very responsive" (HAHAHAHAHAH...

zerozerozero by I'm a Participant Level 3
  • 5 replies

Resolved! Roaming on but unable to call

Hi, I am not currently in Canada and I opened my roam but every time I tried to make call or text it says I failed due to lack of payment, I paid my bills on time every month, why is this happening? Thanks 

DavidY1234 by I'm a Participant Level 1
  • 1 replies