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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Winback team a scam??

2 months ago I recieved calls  from Fido Winback like every 3 days and I kept ignoring so I finally answered.  The winback agent offered me a deal for me to come back from freedom to fido and offered me $35 for 6gb. I kept saying no and that I wasn't...

jun70 by I'm a Participant Level 2
  • 485 Views
  • 5 replies
  • 0 likes

Activation fee not waived

I bought fido plan three months back in September. The store person dint educate me for activating the same online and she never spoke about that. She activated the sim and gave it to me saying the activation fee will be waived in three days. But it'...

Aishu286 by I'm a Participant Level 1
  • 657 Views
  • 5 replies
  • 1 likes

Resolved! $5.00 price plan increase

From this month MY PLAN FEE (4+2GM, Talk & TEXT BYOP /1+3GB talk & TEXT BYOP) is increased with 2 numbers.   So total 10$ is increased without any notice to me.    That's very unwelcome. What happen to it?     

Sirung by I'm a Participant Level 1
  • 431 Views
  • 1 replies
  • 0 likes

Resolved! Filing a complaint

How do i log a formal complaint against Fido Billing.This a third or fourth month in a row, for billing issues. I have paper work received with promotion/discount however billing is still not correct.I am fed up from calling every month and customer ...

Amin809 by I'm a Participant Level 2
  • 1745 Views
  • 16 replies
  • 1 likes

Resolved! Fido Text - Is it Legit?

This morning I received the following text purported to be from Fido. It seems suspicious. "(Message from Fido)We apologize for the recent network outage. To make amends, we are providing you with a $50.00 CAD compensation fund. Respond Y to get depo...

itat by I'm a Participant Level 2
  • 1459 Views
  • 2 replies
  • 0 likes