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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24078 Views
  • 0 replies
  • 8 likes

Unable to view bills online

Hi.I've been using fido for years. I changed the password for my account this morning (because I forgot the old one) and now I'm unable to view my bill/usage after I logged in (it just keeps loading and loading...) Could anyone help me with this?Than...

johnnyjly by I'm a participant level 2
  • 883 Views
  • 3 replies
  • 0 likes

Need to give 50$ 100 gb

I purchased a new I phone 14 and the plan is 50$ for 60 gb but I find 50$ 100 gb now can I able to to change the sim + phone because I find freedom better as it is giving a good deal. 

Devgrg by I'm a participant level 1
  • 475 Views
  • 1 replies
  • 0 likes

Fido ripping off old customers?

Can anyone on here please help me understand why Fido always looks to rip off old customers? It's absolutely hilarious that almost every single one of their new and much better plans are ONLY for "new activations" or "device upgrades".Right now, I ha...

rsa02 by I'm a participant level 2
  • 9375 Views
  • 24 replies
  • 1 likes

Error while attempting manage temporary suspension

Hi, I have tried several times to activate temporary suspension since May 11 th 2024 (today is 13th), and each time I get an error attached below.  Please advise on how to fix this.I also have a request to Fido management: Please allow temporary susp...

FidoError.png
MsRobot by I'm a participant level 1
  • 651 Views
  • 1 replies
  • 0 likes