Wrong shipping address for phone order

Wrong shipping address for phone order

Wrong shipping address for phone order

minerva888
I'm a Participant Level 2

Wrong shipping address for phone order

I ordered a phone online this morning. After I placed the order and got the confirmation email that's when I noticed the shipping address was wrong (it's got the wrong abbreviated street name). I called customer service and asked for it to be changed/corrected. But there's no way for me to check whether it's been corrected before shipping. I'm very worried by the time they ship and send me the tracking no. from the courier it will be too late to change then. I don't want the phone ending up at a strangers house because the incorrect address is actually a valid address.

 

how can I check to make sure it will get shipped to the correct address?

6 REPLIES 6
LesF
I'm a Participant Level 2

I have the same issue and I ordered the phone from nov 26 and Fido sent a change request the next day to the fedex. Fast track my phone is still stuck at fedex and it's been 4 days just sitting at there facility. Trying to talk to Fido rep and fedex to coordinate this issue has been a huge pain since Fido will tell me I need to contact fedex and fedex will say only the shipper can make changes. Also the best part the Fido support person said to call *611 so someone can speak directly to fedex . Guess what there customer solution is closed and you need to go thru chat where I got this suggestion. 

Hey @LesF!

 

You'll have to contact us and one of our Specialists can have a request sent to Fedex to update the shipping address.

 

Has that since been done? Let us know, we can even PM you here on the Community if need be! 



LesF
I'm a Participant Level 2

Hello FidoNick

It has been done as i stated. And for the updated i got a hold of a manager in fedex and resolve the issue. The change order(address change) wasnt sent out to the location the package was sitting. 

Hi @LesF

 

We send shipping address change requests to the courier directly and not necessarily where the package is at that moment, as that can change at any time.

Once they receive the request, they can redirect the shipment accordingly. 

 

Just to make sure we're on the same page, you've contacted Fedex and it's now been updated and resolved? Smiley



FidoJulien
Moderator

Hey @minerva888

 

When you request to update the address, we contact the shipping company to update it so you'll see the updated address when you track your order.



minerva888
I'm a Participant Level 2

Thanks for the info. I'll keep you posted. Phone is back ordered right now. Once it ships I'll be able to tell if they corrected the shipping address.