Wrong and Confusing New Account Confirmation email

[hchl77]

Hi,

Issues:

1.New Account effective begun when device has not been received yet.

2.Price of plan I've signed up is different on the confirmation email.

Details:

I've placed on order to add a new line to my existing account with a new device on Nov 23, when there was big promotion going on.  

The plan I sign up was $45 for 12GB and the device was Samsung S20 FE 5G 128GB Navy ($50-$35=$15).

I know the device is on backorder so I'm ok with that.

However, today I just got an email from Fido with New Fido Account confirmation.

The email shows that the account is effective as of Dec 7 (as well as payment for both the plan the the device)...

But I didn't even receive my device yet? Not even shipping confirmation?

Also the plan they listed on the confirmation shows $50/month instead of $45...

Can someone help me with this?

Thanks,

Harry

[KAPABLE-K · Accepted solution]

Hello @hchl77,

Since this is a billing issue it would be best to contact customer service directly as they are the ones that can access your account and better assist you.

[hchl77]

Thanks @KAPABLE-K, yes I did through Facebook DM and they've confirmed the correct amount with me.

Also very soon after I wrote this post, I've received a shipping confirmation as well, so all should be in a good place now