Wrong Billing

Wrong Billing

Wrong Billing

ADuv
I'm a Participant Level 1

Wrong Billing

I got billed $10 for International Roaming, but I turned off roaming on my phone (and cellular data) long ago. How can my bill be fixed?

 

 

***Edited to add labels***

1 REPLY 1
FidoMaria
Former Moderator

Hi @ADuv & welcome to the Community! Smiley

 

Did you turn off your data roaming while you were already out of Canada? If so, it's possible that your phone briefly used data, which would have triggered the charge.

 

If this isn't the case, let me know and I'll send you a PM to take a closer look into your account. You can also contact us on Twitter or Facebook for any account-related inquiries.

 

Cheers!