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Hey @Khankhan
I'm truly sorry to read about your situation, as we always aim to provide great customer service and to be honest and transparent with our customers!
If you still need help with this, we'd be glad to take a closer look.
You can contact us to get started, as we'll need access to your account on our side.
Alternatively, we can also send you a PM through the Community, should that work best for you!