Winback offer issue

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I'm a Participant Level 3
I'm a Participant Level 3

Winback offer issue

I was contacted by Fido win back team and given an additional 2GB of data and $10 discount for 24 months. Today, I received my bill in which the $10 wasn't applied and charged a setup fee. 

 

Now, the customer representative says that the $10 might apply in the next 2 bill cycles and he was vague. I was assured about the discount from day one and the same details were confirmed by another representative during the sim card activation process.  

 

Can anybody help to resolve this? Well, I was better off with my previous network than these false promises.@fido?

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Moderator
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Re: Winback offer issue

Hello @dbangre and welcome to the Community.

 

We would be happy to go over the details of this offer with you.

 

I'm sending you a PM to get this looked into. Talk to you soon. 

 



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