Winback offer issue

[dbangre]

I was contacted by Fido win back team and given an additional 2GB of data and $10 discount for 24 months. Today, I received my bill in which the $10 wasn't applied and charged a setup fee. 

Now, the customer representative says that the $10 might apply in the next 2 bill cycles and he was vague. I was assured about the discount from day one and the same details were confirmed by another representative during the sim card activation process.  

Can anybody help to resolve this? Well, I was better off with my previous network than these false promises.@fido?

[FidoKenny]

Hello @dbangre and welcome to the Community.

We would be happy to go over the details of this offer with you.

I'm sending you a PM to get this looked into. Talk to you soon. 

[dbangre]

It has been more than 3 bill cycles and with more than 10 to 15 calls to customer service this issue is still not resolved.

[FidoAnthony]

Hey @dbangre,

That doesn't sound right. We'll be happy to look into this with you.

I'll be sending you a PM shortly. 

Talk to you there! 😃