Hello Cjjohnst,
I understand the situation is frustrating and it might feel like no one has taken notice. However, they have tried to provide assistance. Have you considered that the issue might be hardware related? Have you contacted LG Canada?
Which version of the LG G7 do you have? Is it the LG G7 One or LG G7 ThinQ? I believe you mentioned your phone was purchased from Fido, however, they don't list any LG phones anymore.
At least with the ThinQ, the issue might more widespread than just with the Fido/Rogers network (see here). One comment to note was the gentleman who had the same issue but adding thermal paste to the motherboard seemed to help. I'm not suggesting you try to do the same. However, the fact that physically altering the phone seemed to improve the dropped calls suggests a possible hardware issue. Another comment of note was the lady suggesting LG is aware of Wifi-calling dropping calls.
As far as I am aware, the LG G5s has issues with their Wifi. Those issues were supposed to be rectified with the LG G6s. However, some people still note some issues with the LG G7s.
Are you able to use Wifi for other usage without issue? How is your Wifi signal and internet speed? Do you have the Smart Network Switch enabled (see here). Is it possible that Wifi-calling disables because it switched to cellular data?
Hope this helps 😀
Cheers
Hello again,
@cjjohnst wrote:...I do NOT care if they no longer list LG phones . I got the LG G7 thinQ FROM Fido ...
I only mentioned that Fido do not list LG phones because I didn't want to assume which LG G7 you owned. I wasn't implying that the phone wouldn't be supported anymore or anything like that. I was just trying to figure out if you had the same phone as the gentlemen in the YouTube video.
@cjjohnst wrote:... I ALREADY mentioned in my post that Fido ADMITTED there is SOMETHING wrong on THEIR end . Why would I contact LG? ...
I understand you already mentioned that from above. However, you assume nothing was done. What if there was something wrong with your account which was addressed but your Wifi-calling still does not work??? If that's the case, then that might suggest that something else could be going on.
You have been provided evidence where others with the same phone as you (LG G7 ThinQ) are having the same issue as you. There is no evidence that all those people are with Fido or Rogers. In the comments, there is suggestion that it may be a hardware issue. In addition, it appears that LG is aware of a call drop issue with Wifi-calling.
If it is an issue with the phone, it won't matter to which other provider you switch. It still won't work. If you choose not to contact LG Canada, that's up to you. Maybe it isn't the phone. However, why wouldn't you want to try everything possible to try to figure why it's not working?
Hope this helps 😀
Cheers
