Want to change my plan but no customer service available

Want to change my plan but no customer service available

Want to change my plan but no customer service available

SOLVED
Esiotrot
I'm a Participant Level 3

Want to change my plan but no customer service available

I want to change my plan to 9GB for 50CAD but am in a loop of web pages, none leading to a person, live chat or number. Getting quite frustrated https://www.fido.ca/consumer/contact-us leads back to here!!!

Accepted Solution

Re: Want to change my plan but no customer service available

Solved by Moderator

Hey @Esiotrot

 

If you're eligible for this plan, you will be able to change it from your online account, on fido.ca. Were you able to reach out customer service? You can also reach out to Facebook or Twitter for assistance. 

 

Let us know if you were able to change your plan!

View solution in context
3 REPLIES 3
Esiotrot
I'm a Participant Level 3

I was not able to do it online but I did manage it through customer service they were very helpful. Thanks

Sounds good!

 

Anytime! 



FidoVanessa
Moderator

Hey @Esiotrot

 

If you're eligible for this plan, you will be able to change it from your online account, on fido.ca. Were you able to reach out customer service? You can also reach out to Facebook or Twitter for assistance. 

 

Let us know if you were able to change your plan!