Waiving Service Fee and $10 credit each month for 24 month

[Cici123]

Hi there,

I was told to wait for the waiving fee ($45 service fee plus $10 credit each month for 24month)to happen on my second or third billing, but it didn't happen. I made a phone call to customer service and was told it would be waived on the forth billing. It didn't happen either. Could someone help me look into this please?

[FidoNick]

Hey! We'd love to look into what happened and get this resolved for you @Cici123

We're going to have to check out your account. I'll send you a PM, see you there!