“WANG" not allowed as a valid last name

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

Click here to read more

“WANG" not allowed as a valid last name

“WANG" not allowed as a valid last name

SOLVED
Ludwig
I'm a Participant Level 3

“WANG" not allowed as a valid last name

Hi there,

 

I recently moved my service from Rogers to Fido.  I am puzzled to find out that "WANG" is somehow not accepted as a valid last name for call display. WAN or WANGG would work.  I tried a couple solution specialists and they also couldn't tell me why. 

 

Given "WANG" is a popular Chinese last name and it is accepted by Rogers. Does anyone on this board know why Fido deems it unacceptable? And if I were to appeal this restriction, what shall I do?

 

Thanks. 

 

 

Accepted Solution

Re: “WANG" not allowed as a valid last name

Solved by Moderator

Hey @Ludwig! Philippe here. Welcome to the community. Smiley

 

To explain, user names should represent a real person and cannot include or be:

 

  • Private or Confidential
  • First name without last name
  • Offensive nickname
  • Symbols including accents (&, # etc.) in the name field (as the customer will possibly experience unwanted changes in the presentation of their name for Name Display)
  • Titles

In your case, Wang, although perfectly acceptable in Chinese, is actually a slang term for male genetilia in English, which is why it's restricted. As a result, I'll send you a PM from the community to manually change it for you.

 

Talk to you soon!

View solution in context
2 REPLIES 2
Ludwig
I'm a Participant Level 3

Hi Phillipe,

 

Thank you for the helpful response and also learnt something new. I will reply to your PM. 

FidoPhilippe
Moderator

Hey @Ludwig! Philippe here. Welcome to the community. Smiley

 

To explain, user names should represent a real person and cannot include or be:

 

  • Private or Confidential
  • First name without last name
  • Offensive nickname
  • Symbols including accents (&, # etc.) in the name field (as the customer will possibly experience unwanted changes in the presentation of their name for Name Display)
  • Titles

In your case, Wang, although perfectly acceptable in Chinese, is actually a slang term for male genetilia in English, which is why it's restricted. As a result, I'll send you a PM from the community to manually change it for you.

 

Talk to you soon!